Claim
On 27th June 2022, former Zambian Ambassador to Ethiopia Emmanuel Mwamba published on his Facebook page a post claiming that civil servants were no longer accessing their month Payslips because the new dawn Government changed the system. Mr Mwamba said the system used to deliver payslips to employees “has spectacularly collapsed”, resulting in civil servants failing to access their payslips for this month. Mr Mwamba posted images he said were of the previous system, as well as “the new interface which has failed!”
Rating Justification
The fact checking has determined as misleading the claim that civil servants are no longer accessing their monthly payslips using the online system. In a phone interview with iVerify, Smart Zambia’s Director of Systems Development and Support, Mr. Luke Mate explained that while the system had indeed been changed, the changes were to improve the system not to stop civil servants from receiving their payslips online. Mr Mate said this was part of ongoing updates to improve how the civil servant receive their Payslips. The improvements, he said, included provisions for government employees to access their current and past payslips. Mr Mate explained that the upgrades caused the system to be congested, which caused some civil servants to fail to access their payslips. Mr Mate further explained that the glitch had been resolved, and some civil servants had started receiving their payslips, and gave assurance that all government employees would eventually access their payslips using the system.
